FAQ |Help centre | Energy healing | Pranalink.com

Welcome to our support portal

Frequently Asked Questions

  1. What are the fees and payments to Sell on Pranalink?

    FREE LISTING!

    Pranalink offers free listing of products up to first 100 listings. The listing will be chargeable at $0.20 per listing after 100 listings on our website.

     TRANSACTION FEE

    3.5% Transaction Fee

    +

    2.9% + 30¢ Payment processing fee*

     

    Pranalink charges a small percentage of 3.5% as transaction fee per transaction, applied on the basic product price before shipping and other charges.

    The payment gateway (Stripe) charges of 2.9% + 30¢ is applicable on every transaction through Pranalink on the total transaction amount including shipping and taxes.

    *Stripe charges an additional 1% for international cards, i.e.; applicable payment processing fee will be 3.9% + 30¢ for international transactions.

     

    The transaction fee and payment gateway charges will be deducted automatically before the sales amount is credited to your account. The net amount after the fees is credited by Stripe to your bank account registered with Stripe account.

  2. What is Stripe?

    Stripe is the payment gateway integrated to Pranalink online marketplace. To sell on Pranalink and receive payments, every vendor must have a Stripe account connected to their Pranalink vendor account.

    To know more about how to connect to Stripe – Watch our video user guide in the Help section on how to connect to Stripe.

  3. How do I list multiple products in my shop?

    To list a product:

    1. Go to your vendor dashboard
    2. Click on products option from the menu bar on left
    3. Click on add product. Add new product window will appear.
    4. Click on save option on top right to save the product and repeat the steps to list more products.
    5. To duplicate the same details for another product, you can click on Save & Duplicate option on the top right.

    You can find your list of products added in the ‘My products list’ in your vendor dashboard.

    Please watch our ‘How to list a product’ video user guide in the Help section for a demonstration.

  4. How do I edit my profile?

    You can edit your shop and profile information in your vendor dashboard

    1. Go to vendor dashboard
    2. Click on the ‘Settings’ option from the menu bar on left
    3. Click on Profile Settings
    4. Edit the required fields
    5. Click on ‘Save Profile’ button.
  5. What does Pranalink educate section do?

    The Educate section on Pranalink is a continual work in progress. The section categories have been populated with suggested books, internet sites and articles related to energy. In this section, you can research different energy healing techniques with the suggested educational materials. We encourage and hope that people will contribute their ideas to make this dynamic and as robust as possible. This section is also a platform to announce global energy-related training and events.

  6. How can I share my ideas or suggestions to Pranalink?

    You can share your ideas or provide suggestions and feedback on topics by email to [email protected] or visit our contact page to write to us by submitting the contact form. You can also let us know if you have a suggestion for additional topics. We value your suggestions and feedback

  7. How do I submit my blog to Pranalink?

    You can email your blogs to [email protected]. Pranalink team will review your content and if found genuine, unique or interesting, we will upload it in our engage section with your consent, providing due credits to the blogger.

  8. How does Pranalink go about choosing the blogs for guest blogging?

    Our aim is to come up with good quality articles on all energy-related topics. We aim to provide Pranalink users, easy access to energy-related information, books, products, internet sites and articles. 

Latest Questions

  1. How can I post a complaint on an item/seller?

    If you have any concern with regard to a product and the seller, we request you to first reach out to the seller and try to resolve the issues if any. If you don’t receive any response from the seller to your complaint or you are not satisfied with the response received, you can mail to us at [email protected]. Pranalink provides a platform connecting a seller and a buyer but has no obligation to resolve any disputes between the two.  As in other platforms providing this service, it is important to the integrity of the platform for buyers to avail themselves of the review function to reward good vendors and discourage bad behaviours.

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  2. How can I track my order shipment?

    To track the shipment of your order:

    1. Click on the arrow next to your account name, on the top left of the header tab of Pranalink homepage. Select the 'My Account' option from the drop-down menu.
    2. Go to 'My Orders' from the menu bar on the left side of your window. You can view the list of orders you have placed.
    3. Click on the 'View' option corresponding to the order which you wish to track.
    4. A new window will appear. Click on the 'Order shipments' tab. Then click on 'Track this shipment' option corresponding to the order you wish to track. A pop-up window will appear, click on ‘Track Now’ button.
    5. You will be redirected to the website of the delivery channel through which your product have been shipped, where you can track the shipment status of your product.

    Click here to watch our video guide on how to track your shipment.

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  3. Where can I view my order details?

    Once your order is placed,

    1. Click on the arrow next to your account name, on the top left of the header tab of Pranalink homepage. Select the 'My Account' option from the drop-down menu.
    2. Go to 'My Orders' from the menu bar on the left side of your window. You can view the list and details of all orders you have placed.

    Also, you will receive an order confirmation email to your registered email address once the order is placed, with all the details of your order. 

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  4. What can I do if my required product is out of stock?

    If any of your required products is out of stock, you can contact the seller and request to update the stock. Check back frequently to see if the item comes back in stock.

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  5. How can I submit a review on a Shop?

    To submit a review on a Shop from which you have made purchases, go to the shop page. Towards the end of the shop profile, you can find the customer reviews section. Click on the ‘Write a review’ button. You can rate the shop based on attributes like price, value and quality. You can also enter your review in the feedback form and submit your review. The review will be posted on the shop page.

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  6. How can I submit a review on a product?

    To submit a review on a product you had purchased, click on the product name from your orders list and go to the product detailed page. Scroll down towards the end of the product details page, to find a section named ‘Your Rating’. You can rate the product with 1-5 stars. You can also enter your review in the feedback form and submit your review. The review will be posted on the product page.

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  7. How can I receive my refund?

    Cancellation/Refund policies are specific to each shop. You may contact the seller from whom the product was purchased to discuss your queries regarding a refund. You will receive the refund through the same payment method used to purchase the item. 

    To contact the seller – Click on the arrow next to your account name, on the top left of header tab of the Pranalink homepage. Select 'My Account' option from the drop-down menu. Go to My Orders section, view the specific order, click on the product name to visit the product detailed page. You can find the shop name of the seller of the product on top. Click on the shop name to go to the shop profile with all details of the seller. Click on contact option below the shop name. In the appearing pop-up box, you can enter your request for refund and click submit to send to the seller. The seller will get back to you.

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  8. How can I find the return policies on products?

    Each shop will have specific return and refund policies. You can find the return and refund policies of a product in the product detailed page below the ‘Add to Cart’ option. To know more about the shop policies, click on the name of the shop displayed at the top of the product detailed page, you will be taken to the shop profile. You can find all the details with regard to return, refund, cancellation, terms and conditions of the shop on this page. If you have any queries regarding the matters, you may click on the contact option below the shop name. A pop-up box will appear, fill up the details of your query and click on submit to send your query to seller.

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